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Presents strategies to develop verbal intervention skills for safely managing challenging behavior. These techniques can be applied any time someone in your charge is noncomplicant or confrontational. Teaches the ways to assess the level of potential danger in any situation and how to manage behavior without breaking the bond with clients. Contents: leader's guide for the video training program; ten participant workbooks; and 50-minute DVD. Circulation restricted to Keystone AEA CPI staff. Two-week loan period. | |