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Item Nr: DVD 2497 Title: Office Administration 1: Telephone and Reception
Grade Lvl: JS Author:
Length: 23 Prod/Pub: VEA
Copyright: 2007 Series: OFFICE SKILLS:
Book Type: Biographee:
Copies: 1 Loan Period: 10 days
 
  Demonstrates why first impressions count, particularly in the front office. Models how to use the telephone effectively, organize the reception desk and deal with difficult customers. Segments: first impressions count, using the telephone effectively, at the reception desk, dealing with difficult customers. Office practice. Receptionists. Telephone etiquette. Customer relations. Success in business.

  Subjects:
  237 - BUSINESS EDUCATION
  1283 - CAREER EDUCATION
  102 - DVD
  471 - ETIQUETTE
  1426 - SCHOOL-TO-WORK
  982 - SECRETARIES
  1471 - SOCIAL SKILLS
  1234 - VOCATIONAL EDUCATION